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Suzanne Ganier

Juris Doctor Edit

Expert Witness & Consultant Edit

Destin, FL Edit

14 Years of Expertise

Expert Witness Cases: 5 Edit

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Legal Business Consultant and Executive with 10+ years of legal and business experience. Dynamic, detail, results, and goal-oriented executive specializing in building and scaling profitable Legal Business Solutions operations in a team environment. Experience with process and procedure optimization, improvement of workflows, and collaborating and cooperating with a cross-functional team to support growth and deliver tangible results. A Legal Operations and Spend Management expert and leader who has designed and implemented solutions for implementing and improving legal business processes to increase efficiency, reduce costs, and support Information Technology with the digital transformation of corporate legal departments. Proven leader and people manager, coach, and mentor to 50+ associates, supervisors, managers from diverse, global backgrounds.

Claims Investigation

Construction Claims

Underwriting

Insurance Law

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Present

Wolters Kluwer ELM

Senior Account & Relationship Executive

Legal Operations and Spend Management Subject Matter Expert for LegalVIEW BillAnalyzer Business Development and Operations Teams. LegalVIEW BillAnalyzer leverages Artificial Intelligence with advanced data analytics and expert legal bill review. ● Developed and implemented initial framework, process, and procedure for Program Management Success program for LegalVIEW BillAnalyzer customers. ● Consults and advises customers regarding innovative ways to enhance their legal invoice review process and maximize their cost savings. ● Works with customers and internal teams to improve efficiency and quality of LegalVIEW BillAnalyzer services. ● Participates in negotiation with customers for LegalVIEW BillAnalyzer services. ● Worked with Business Development Team to drive $2.3M in new business in four months.

Sep 2014- Feb 2021

Elevate Services, Inc.

Director of Legal Business Solutions & Legal Operations

Founded, developed, and grew Legal Bill Review business line as part of Legal Business Solutions & Operations Group. ● Drove business growth from one customer to 10+ customers in technology, pharmaceutical, insurance, and financial industries, resulting in revenue of $1.5M/year. ● Oversaw an extended global team of 30+, including focusing on staff development and goal setting to motivate the team, resulting in multiple team members being promoted into leadership positions. ● Achieved a 65% margin through consistently increasing efficiency, process improvement, and innovation using automation and technology. ● Created 30+ performance metrics to measure and analyze and provide robust reporting on account and bill reviewer performance, and identify and mitigate account risks, and provide additional training. ● Developed all processes, procedures, standards, and training for the business line. ● Utilized performance metrics, data analytics, and gap analysis to provide customer insight into spend management, legal operations, and account trends. ● Supported ad hoc projects within Legal Operations and Elevate as a whole. ● Worked closely with cross-functional areas, including Finance, Marketing, Sales, Human Resources, Legal, and Company Operations. ● Ensured customer satisfaction with the completeness, quality, and timeliness of activities. ● Identified and executed critical initiatives to improve margin and increase growth of Elevate Legal Bill Review business. ● Utilized performance metrics and data analytics to provide customer insight into cost-savings and account trends. ● Maintained knowledge of the legal profession, legal operations, and legal spend management competitive landscape to assist Sales with developing new business.

Feb 2013- Apr 2016

ALEXI Professional Services, Inc.

CEO

Founder and CEO of company that provided legal services, consulting, and expert services in Insurance Coverage & Bad Faith, Claim & Litigation Management, and Legal Spend Management. ● Improved Claim & Litigation Management & Outside Counsel Billing Guidelines, claim and litigation process and procedure for multiple clients. ● Contractor for InvoicePrep, providing legal bill preparation, appeals of bill reductions, and relationship management for multiple law firms nationwide. ● Delivered insurance coverage, bad faith analyses, and opinions for property & casualty, general liability, health, and life insurance matters. ● Testified as an expert at trial and deposition in various insurance coverage and bad faith matters.

Mar 2011- Feb 2013

Main Street America Group

Corporate Counsel & Contract Manager

Advised Main Street General Counsel and senior executives on legal, insurance, and contractual issues, including underwriting, claims, state insurance laws, and regulations. ● Reduced timing for completing the annual Conflict of Interest process by 50% by developing templates, forms, and complex mail merges for written communication with all employees. ● Designed and oversaw contract management system for all current contracts. ● Renegotiated and drafted critical complex IT contracts between Main Street America and global technology companies. ● Singularly prepared all closing documents and oversaw closing acquisitions of two companies. ● Chosen to participate in the Executive Mentor Professional Development Program within the first six months of employment with CFO acting as a mentor. ● Managed all corporate litigation, including outside counsel and vendor management, appearing as a company representative in legal matters, and reviewing/approving legal bills. ● Prepared corporate governance documents for quarterly Board of Directors and Board Committee meetings.

May 2008- Oct 2010

Louisiana Citizens Property Insurance Corporation

Director of Litigation and Legal Operations

Served as company’s initial corporate Director of Litigation and Legal Operations. Oversaw, directed, and managed all corporate and claim litigation to which the company was a party, including 7,000 individual lawsuits arising out of Hurricanes Katrina and Rita and four class actions with exposure greater than $1B. ● Reduced 93% of corporate & claim litigation against the company through strategic planning and collaboration with outside counsel. ● Drastically reduced legal spend and achieved a 9X return on investment through the implementation of Legal Bill Review and Alternative Fee Arrangements with outside counsel. ● Designed and successfully executed an objective process for reviewing and improving outside counsel performance. ● Managed outside counsel law firms and other legal vendors. ● Created process and standards for hiring outside counsel and auditing outside counsel performance. ● Led personally chosen, five-person Legal Operations Department team. ● Communicated with Chief Operating Officer and Board of Directors regarding litigation strategy, resolution opportunities, legal costs, and budget compliance, outside counsel efficiency & effectiveness, and strategic long-term planning for claim and litigation management.

2021

Quantic School of Business & Technology

Executive Masters of Business Administration

1995

Sandra Day O'Connor College of Law

Juris Doctor

1990

University of California, Santa Barbara

Bachelor of Arts

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